Part Time Computer Tech

Statement of duties: As a member of the Technology Department, the computer technician is responsible for providing first level technical support to patrons and staff. They will perform varied technical services, including the setup and maintenance of computers, peripherals, and software. They will assist the Senior and Computer Technicians with projects as needed.  This position will be responsible for handling technician issues during the library’s weekend open hours. 

Essential Functions:

• Responds to incoming telephone calls, emails, and Help Desk ticket requests for assistance from patrons and staff experiencing problems with hardware, software, and other equipment,
• Assists with the implementation of new technology when necessary
• Provides support for the library’s automated circulation system, Wifi, internet access, self-check machines, telephone and telecommunications systems. 
• Installs and configures computer hardware and software on public and staff machines
• Assists in the scheduling and performing of backups of public and staff PCs as needed
• Assists staff in use of software and computer related tasks. Provides support for problems with PCs, Chrome devices, faxes, printers, scanners, mobile devices, etc.
• Provides equipment setup and breakdown for library programs and room use by outside organizations. 
• Provides in person assistance at a public service desk, and demonstrates excellent customer service skills to a diverse population 
• Documents troubleshooting progress and investigate issues before escalating tickets to the next level of support
• Images and install new computers
• Acts as the point of contact for IT related issues during Saturday shift 
• Helps maintain an accurate inventory of technology equipment
• Attends meetings and trainings as needed to remain current with changing technology 

Qualifications:

Bachelor’s degree or equivalent training/certification 

Minimum 1 year experience working in a public service environment 

Work schedule will be during the week either 10AM-3PM or 3PM-8PM and Saturdays 10AM-2PM.