Librarian - Specialized Services

This position is integral to supporting libraries across the state of Maine. This position will provide technical and customer support for online library services made available through Maine InfoNet, the University of Maine System, and the Maine State Library. This position provides first level support for various online library services managed through Maine InfoNet, such as the MILS, Minerva, and University of Maine State Library and Dirigo catalogs, the inter-library lending system MaineCat, statewide research tools, and the Maine InfoNet Download Library. This position works closely with the staff of Maine InfoNet on various ongoing and short-term projects that require knowledge of library practices and use of technology in developing solutions to problems.

This position is a fully funded, time-limited position, and is based out of Orono, Maine on the campus of the University of Maine.

REPRESENTATIVE TASKS:

• Provides basic technical support via ticketing system, video, telephone, and email to resolve problems encountered by users relating to online library resources and services
• Responds to requests for support and changes to the various library systems coming from library staff at supported institutions and systems
• Develops and maintains excellent communication with library staff at supported institutions
• Coordinates operations with Maine InfoNet staff and staff of libraries across the state
• Responsible for ensuring reliability and functioning of various library systems:
  • Performs regular and routine systems maintenance including software management and configuration within the catalog, the Download Library system and other library services
  • Analyzes, manipulates, and manages the loading and batch processing of library bibliographic, item, and patron records within various supported library systems
  • Support automation of library activities through use of tools such as scripting, SQL, and artificial intelligence.
  • Works in conjunction with other Maine InfoNet staff on ongoing and short-term library technology projects as they arise

KNOWLEDGES, SKILLS, AND ABILITIES REQUIRED:

We are seeking candidates with the following knowledge, skills, and abilities:

• Knowledge of professional library principles, methods, materials, and practices.
• Knowledge of technology, metadata, and other standards related to library management systems.
• Ability to explain library policies, objectives, and facilities to community groups, public officials, and the public.
• Ability to establish and maintain effective working relationships with coworkers and stakeholders.
• Ability to communicate clearly effectively verbally and in writing.
• Ability to analyze, interpret, and present highly technical concepts and requirements to a variety of audiences in both small and large settings.
• Ability to research specialized subject areas, analyze complex data, and develop summaries and/or reports of findings.
• Ability to apply critical thinking, qualitative, and quantitative reasoning to resolve complex problems.

MINIMUM QUALIFICATIONS:

Master’s in Library Science/Information Science and two (2) years of experience in professional library work including experience in the field of specialization, -OR- an acceptable equivalent combination of related experience and/or training in the required specialty.

Preference will be given to candidates with the following skills or experience:

• Knowledge of scripting, programming tools, basic SQL queries, and related technologies.
• Ability to collect, use, and/or analyze data to make data driven decisions